Air Rescue

  • Country: United States
  • State: Florida
  • Address: 1429 Massaro Blvd. Tampa, FL 33619
  • Phone: (888) 437-6750
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Air Rescue Complaints and Reviews

Aug 30, 2013

low quality service

Air Rescue actually is not what it claims to be. This company is totally misrepresented but I found it only after I made a mistake and dealt with them. Company works with air conditioning and I hired them when I needed to install air condition system at my new office. This company attracted me when I saw their website for the first time and then after I had a meeting with their representative I thought that I've found something really good. They offers were amazing and moreover, they also offered technician help and checks. We agreed about all details, I signed up a contract and paid the deposit. Well... and then problems started.
First problem was that they missed two our appointments and all system wasn't installed in time as we planned. They never even apologized and never explained the reason why they didn't arrive as we agreed. I wasted my time and money, because of them I had to start working later than I planned. Well... Another thing is that their technicians are very rude and on each my question I received rude answer without a reason. And then when the work was done they tried to claim for tips in a very rude way!!!
Then the last problem was quality of their service. During the system installation they damaged walls which were just new. They never apologized and never provided warranty or recovery repair. Huge mess was left after they finished their work. I wasn't satisfied with such service and I contacted their manager and claimed for a partial refund, but I didn't receive even a proper answer on my claim. Beware and be careful! It is better to avoid this company!
Air Rescue
http://www.4airrescue.com/
(888) 437-6750
Jun 6, 2013

this company is a scam

Air Rescue from Tampa, Florida is nothing but another scam company! They offer high quality air conditioning and heating service which includes scheduled service checks, repairing of existing equipment, and installation of new equipment. I hired them for heating and cooling system repair and I was simply scammed out of money. They gave me the price before the repair was done and the overcharge me about twice more. During the repair service they said that all system needs a replacement when before they said that it was in a good condition and when I refused in a replacement they simply damaged it so I had to claim for the services I didn't need before.
The second problem was that Air Rescue doesn't honor their own rules and warranty. In one month my heating and cooling system which was replaced by them stopped working. I contacted this company and requested for a warranty repair. After their representative came and had the look at the problem, he said that such damages are not covered by their warranty. I guess that these people cause problems specially to get more money from their customers. This is against customer rights and I had to spend more than two months to get this repair for free as it has to be.
Dealing with them was a pure nightmare and I will never recommend this company to anyone!! This is just a waste of time and money and highly unprofessional customer service!!!

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