HyCite

  • Country: United States
  • State: Wisconsin
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HyCite Complaints and Reviews

Jul 8, 2013

Defective product

Eight months ago we bought the ultra pure water filter from them. They told us the filters inside would last us 18 months for a family our size, but only cost about $20. Eight months later a filter goes out, we call them and tell them we have a defective filter and they tell us they only have 3 month warranty and i have to pay about $250 for one of the replacement filters inside of it. there is 5 individual filters inside of it. So imagine how much it will cost if they all go bad in under a year every year.
Jul 5, 2013

Fraudulent actions during product return

I was appalled by a recent encounter with one of HyCite and Royal Prestige employees - someone whom I hope is not representative of this company as a whole.
I visited their location to return a gadget I had purchased, I brought along the receipt and the gadget, in its original packaging. My intent was to return it for cash, in accordance with their store's policy. I approached the counter with the gadget in a bag and presented my receipt to an employee. He grunted and abruptly grabbed the receipt out of my hand and left the counter area with no explanation. I soon observed that he had begun to help another customer in the store aisles.

When he returned to the counter, at least five minutes later, he asked if he could help me. I reminded him that I had a return, and that I had already given him my receipt. Imagine my shock when he not only insisted I have never gave him a receipt, he loudly accused me of trying to "rip off" the store by returning a gadget purchased from a competitor. He actually called me a liar in front of at least two other customers.
I was mortified, and I am embarrassed to say that I was so dumbfounded by Jacob's rude behavior that I then left the store. I have no idea what has happened to my receipt, but I expect to complete my return for cash. I also would like an apology for how I was treated.

333 Holtzman Road, Madison, Wisconsin 53713
Website: http://www.hycite.com
Phone: (800) 279-3373

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